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Registration and Activation FAQ

What to do after installation, License Keys, Activation Codes and more...

  1. I get an error when I try to create a Ytria account from the software product (version 12.0.1) that I have downloaded.
  2. [EZ Suite - all products] After installation, how do I get my products started (activated)?
  3. [Single product] After installation, how do I get my products started (activated)?
  4. License Keys and Activation Codes Explained
  5. Why does it say "Wrong license key" when I enter it?
  6. I purchased a license and changed PC. What do I need to install the software on my new PC?
  7. Why did I not yet receive my Activation Code by email?
  8. I got a new computer, installed the software and entered my old Activation Code. Why doesn't it work?
  9. Where are my License Keys?

  1. I get an error when I try to create a Ytria account from the software product (version 12.0.1) that I have downloaded.

    [Back to top]

    Fig. 1 – Account Registration dialog box.

    A temporary glitch is impeding account creation from the product (Fig. 1). We are currently working on it for the next fix release.

    Fig. 2 - Before Connection dialog box.

    To circumvent this issue, please go back a step to the "Before Connection" dialog box and choose between suggested options 1 and 2 (Fig.2):


    1. Connect with Browser
    2. Register by email


    Alternatively, you can also create an account by going directly to https://www.ytria.com/login.

    After this, go to the Account Registration dialog box and choose the "I have a Ytria Account" option, and sign in with your new Ytria username and password.



    1. Connect with Browser

    Fig. 3 - Connect with browser window.

    In the "Connect with browser" window, click the "Open browser with URL"
    button to open your default browser or click on
    "Copy URL to Clipboard"
    button so you can manually paste the URL into a browser (Fig. 3).

    Fig. 4 – Confirmation message.

    Fill in the registration page that loads. You will then get a confirmation message (Fig. 4).

    Fig. 5 - Enter Activation Code.

    The Activation Code will be sent to you by email. Click on "Activation Code" in the Product Activation dialog box, and paste it in the "Enter Activation Code" dialog box (Fig. 5).



    2. Register by email

    Fig. 6 – Enter a valid email.

    Enter a valid email (Fig. 6), and fill out the registration page that follows. An "Enter Activation Code" dialog box will pop up afterwards.

    Fig. 7 – Enter the Activation Code you received by email.

    Your Activation Code should arrive in your mail box within 20 minutes. Enter it in the "Enter Activation Code" dialog box .


    We apologize for any inconvenience that this may have caused.


  2. [EZ Suite - all products] After installation, how do I get my products started (activated)?

    [Back to top]

    This FAQ outlines the typical steps for first time users. By default, this "Ytria Key Management System" process automatically starts right after installation is completed. If you ever need to start this process manually go to the Ytria EZ Suite's "About This Application" page, and click the "Manage Your Keys" button.


    Figure 1: Ytria Key Management System for the EZ Suite


    This window appears after installation of the Ytria EZ Suite.

    • I want to use the Lite Version (most users)

      If you want to use the Lite (free) version, just click the "Activate" button. [Note: You can always enter a License Key or Activation Code later if you wish.]
    • I have a License Key

      If you have a License Key, copy and paste it in the "Enter License Key" box and then click the "Add License Key" button. Once you are finished adding your License Keys (use a carriage return between license keys) click the "Activate" button.
    • I have an Activation Code (used only if the software cannot connect to our server)

      [Note: You will receive an Activation Code by email only if the software cannot communicate with our server, and after you register using our web form.] If you have an Activation Code, copy and paste it in the "Enter Activation Code" box and then click the "Add Activation Code" button. Once completed you will see a "Success" message and can start using the tools. If you are a first time user, you will not use this option.
    Once you click the "Activate" button, the software will then ask you for permission to connect to our servers for registration purposes (see Figure 2 below).


    Figure 2: Click "Next" to begin registration




    Click "Next" to test your connection to our server and begin to register. If you see a Connection Error, use "Connect with browser" link to see other alternatives.

    • Click "Next"

      If testing your internet connection fails, you can try entering your proxy settings (if any) or use the "Connect with Browser" button to connect via a browser.
    • Alternative 1: Connect with Browser > Open browser with URL

      In the "Connect with browser" window, you can click the "Open browser with URL" button to open your default browser, and fill in the registration page that loads.
    • Alternative 2: Connect with Browser > Copy URL to Clipboard

      In the "Connect with browser" window, there is the "Copy URL to Clipboard" button so you can manually paste the URL into a browser.

      Figure 2-1: Using the "Connect with Browser" alternative




      Fill in the registration information on the web page that opens; Remember that a valid email address is important! Click the "Register" button at the bottom of the page. An email containing an Activation Code will now be sent to you by email. Enter it in the Activation Code box (see Figure 1).

      Note: If you do not have any internet access at all (on say Computer A—the machine you want to install on), click the "Copy URL to Clipboard" button and enter the URL on a machine (Computer B) that does have internet access.

      This means you will need to:
      1. Copy the URL (using the "Copy URL to Clipboard" from Computer A) to a USB key. Some users may have to manually copy this URL (yes, it's fairly long) if a USB key is not available to them.
      2. Physically walk to an internet enabled computer (Computer B), and enter the URL into a browser.
      3. The URL opens a web form (See Figure 2-1 above) which should be filled out to complete registration. An "Activation Code" will be sent to your email address.
      4. Copy the "Activation Code" to your USB key, and physically walk back to Computer A and enter it into your Ytria software. Again, some users may need to copy it manually.
      5. Once the "Activation Code" is entered correctly, you are done! (See Figure 4 below)



    Figure 3: Fill in the registration form




    What you do in the Account Registration dialog depends on whether or not you've previously registered any Ytria software.

    • If you've previously registered with Ytria

      Just click the "I have a Ytria Account" radio button, enter your information and click "Next". Wait for the software to test your internet connection, and your Activation Code should be sent to you automatically.
    • If you're registering for the first time

      Select the "Create a Ytria Account" radio button, fill in the form (legitimate email is important) and click "Next". Wait for the software to test your internet connection, and your Activation Code should be sent to you automatically.



    Figure 4: Success!




    Success, your Activation Codes (Lite and/or Full) have been applied. Start using the software!

    Note: To fully complete registration, click the link in the "Ytria: Please Activate Your Account" email that is sent to you.
  3. [Single product] After installation, how do I get my products started (activated)?

    [Back to top]

    This FAQ outlines the typical steps for first time users. By default, the registration window appears right after installation is completed. If you ever need to reach this window manually, simply launch any unregistered Ytria software product from it's toolbar icon.

    Figure A




    You should see this splash window appear when running the software for the first time (or right after installation).

    • I want to use the Lite Version (most users)

      If you are strictly looking to use the Lite version (free), just click the "Use Lite (Free) Version" button. [Note: You can always enter a License Key or Activation Code later if you wish.]
    • I have a License Key

      If you have a License Key, click the "Enter License Key" button.
    • I have an Activation Code (used only if the software cannot connect to our server)

      [Note: You will receive an Activation Code by email only if the software cannot communicate with our server, and after you register using our web form.] If you have an Activation Code, click the "Enter Activation Code" link. If you are a first time user, you will not use this option.
    Once this is step is completed, the software will then ask you for permission to connect to our servers for registration purposes (see Figure B below).

    Figure B: Click "Next" to begin registration




    Click "Next" to test your connection to our server and begin to register. If you see a Connection Error, use "Connect with browser" link to see other alternatives.

    • Click "Next"

      If testing your internet connection fails, you can try entering your proxy settings (if any) or use the "Connect with Browser" button to connect via a browser.
    • Alternative 1: Connect with Browser > Open browser with URL

      In the "Connect with browser" window, you can click the "Open browser with URL" button to open your default browser, and fill in the registration page that loads.
    • Alternative 2: Connect with Browser > Copy URL to Clipboard

      In the "Connect with browser" window, there is the "Copy URL to Clipboard" button so you can manually paste the URL into a browser.

      Figure B-1: Using the "Connect with Browser" alternative


      Fill in the registration information on the web page that opens; Remember that a valid email address is important! Click the "Register" button at the bottom of the page. An email containing an Activation Code will now be sent to you by email. Enter it in the Activation Code box (see Figure A).

      Note: If you do not have any internet access at all (on say Computer A—the machine you want to install on), click the "Copy URL to Clipboard" button and enter the URL on a machine (Computer B) that does have internet access.

      This means you will need to:
      1. Copy the URL (using the "Copy URL to Clipboard" from Computer A) to a USB key. Some users may have to manually copy this URL (yes, it's fairly long) if a USB key is not available to them.
      2. Physically walk to an internet enabled computer (Computer B), and enter the URL into a browser.
      3. The URL opens a web form (See Figure B-1 above) which should be filled out to complete registration. An "Activation Code" will be sent to your email address.
      4. Copy the "Activation Code" to your USB key, and physically walk back to Computer A and enter it into your Ytria software. Again, some users may need to copy it manually.
      5. Once the "Activation Code" is entered correctly, you are done! (See Figure D below)


    Figure C: Fill in the registration form




    What you do in the Account Registration dialog depends on whether or not you've previously registered any Ytria software.

    • If you've previously registered with Ytria

      Just click the "I have a Ytria Account" radio button, enter your information and click "Next". Wait for the software to test your internet connection, and your Activation Code should be sent to you automatically.
    • If you're registering for the first time

      Select the "Create a Ytria Account" radio button, fill in the form (legitimate email is important) and click "Next". Wait for the software to test your internet connection, and your Activation Code should be sent to you automatically.

    Figure D: Success!




    Success, your Activation Codes (Lite and/or Full) have been applied. Start using the software!

    Note: To fully complete registration, click the link in the "Ytria: Please Activate Your Account" email that is sent to you.
  4. License Keys and Activation Codes Explained

    [Back to top]

    License Key

    The License Key is sent at the time of purchase (in an email titled: "Ytria.com Purchase."). This is a "generic" key not linked to a specific computer. The License Key is entered into your Ytria software and is required to unlock all product features.

    • A License Key can be for: an evaluation, a rental or fully paid software.
    • A License Key is NOT required if you want to use the Lite (free) version of Ytria software.
    • License Keys are product and version sensitive (see #4 above).

    Activation Code

    For most users, right after you enter a License Key (or none at all for the Lite version) it will be validated by our server which then automatically sends your software the Activation Code—this all happens quickly in the background during the registration process. If your software can connect to our servers you will never even see the Activation Code.

    But, in cases where there are internet connection issues you will have to receive your Activation Code by email (subject: "Ytria: Your Activation Code")—and will have to enter it manually. Note: this Activation Code is only valid for the computer that requested it and will not work on a different computer.

  5. Why does it say "Wrong license key" when I enter it?

    [Back to top]

    First of all, be sure that you copy and paste the license key sent to you by email (or from your Ytria Account) to avoid any typing errors.

    Note that license keys are version-sensitive (a scanEZ version 8.x license key, only works with scanEZ version 8.x). Also, sometimes users get our product names confused—download the wrong product, enter the license key and then wonder why the license key doesn't work. This mix-up occurs most frequently between scanEZ and signEZ.

  6. I purchased a license and changed PC. What do I need to install the software on my new PC?

    [Back to top]

    Uninstall it from your previous machine. Follow the same steps (see #1 above) as a new user for the new installation. Just remember to use the username and password you have already created.

  7. Why did I not yet receive my Activation Code by email?

    [Back to top]

    Only users who need to manually enter the Activation Code will receive this email.

    After filling in the registration form on our Web site, our server will send an Activation Code to the email address specified by you. If after following the precautions below you still do not receive your "Ytria: Your Activation Code" email—let us know and we will send it to you manually (Note that we cannot create an Activation Code for you...You must fill in the form first...).

    If you do not get your Activation Code (usually within 15 minutes), it is likely because:

    Incorrect email address - the server will send the message to the wrong email address and you will never get it! Typing errors are extremely common! You can login to your account and change your email address in the Profile section.

    Your mailbox is full - our message can't be stored in your mailbox and you won't get it!

    Check your junk/spam mail - You or your internet provider use anti-spam programs which blocks the Activation Code email as spam. Please ensure that the following email address is allowed to be received by you: customer@ytria.com.

  8. I got a new computer installed the software and entered my old Activation Code. Why doesn't it work?

    [Back to top]

    Chances are you entered an Activation Code that was specifically made for a different computer—that old Activation Code will NOT work for another computer. Instead, you will need to use your License Key which is always sent to the buyer by email and is stored in the buyer's Ytria Account (login required). See #8 below for more details.

  9. Where are my License Keys?

    [Back to top]

    License keys are ALWAYS sent to the "buyer" by email (it may be you, a manager, a purchaser or a reseller depending on your organization). You can try asking your "buyer" for the license keys.

    When informed, Ytria will allow end-users of our products to also find license keys in their own Ytria Account. You can try logging in to your Ytria Account to see if the license keys are there as well. Otherwise you may contact us, and we will do our best to track down the license keys, with your patience and help.








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