Ytria
Essentials for IBM Notes Development
& IBM Domino Administration
IBM Lotus Software
Login
Printer Friendly Version

Sales and Ordering FAQ

  1. What does AVS failure (credit card payments) really mean?
  2. How long is a license valid for?
  3. Who are the developers behind the tools?
  4. What does Software Maintenance cover?
  5. How does software licensing work? And how much does it cost?
  6. How soon can the products be delivered?
  7. How are the products delivered?
  8. I am a reseller, can I resell Ytria products?
  9. How do I pay for the software?
  10. Where is my invoice?
  11. Do you need a quote?
  12. Need help with your order?
  13. What is my Ytria Account?
  14. What are the extra charges/fees on my credit card purchase?

  1. What does AVS failure (credit card payments) really mean?

    [Back to top]

    If you receive an AVS error during the credit card payment process it very likely means that you have entered incorrect credit card information (name, address, zip/postal code etc.). Be sure that the information entered is correct, and is exactly as it appears on the credit card statement.

    Note: If you are using a Business Credit Card, there is a very good chance that you must enter your name AND company at the same time as your Name (e.g. Name: John Smith Company X). Entering your name alone, or entering the company name on the address line can result in an AVS error.

  2. How long is a license valid for?

    [Back to top]

    A purchased license is valid forever. The software is yours to keep and use for as long as you like.

  3. Who are the developers behind the tools?

    [Back to top]

    All software products are created, owned, and commercialized by Ytria Inc.

  4. What does Software Maintenance cover?

    [Back to top]

    See more details here

  5. How does software licensing work? And how much does it cost?

    [Back to top]

    The licensing system of our products works on a per-user basis. A license includes software maintenance (support by email, and updates) of the program during the maintenance period. The software is yours to keep even if software maintenance expires (however we strongly recommend maintaining it for the updates, fixes and new features that we constantly add). Product prices can be seen here.

  6. How soon can the products be delivered?

    [Back to top]

    License Keys are sent by e-mail to the buyer, upon reception of full payment of the order. Therefore, delivery time only depends on the reception of payment.

  7. How are the products delivered?

    [Back to top]

    Since, we distribute our products online from our web page (this means there is no physical delivery of our products). Buyers can download, and make payment online, using a credit card through our web page and filling out the online purchase form (URL below). Software is to be downloaded from our web site at any time. If purchased this way transactions and delivery can occur very quickly. This explains why there are no delivery charges.

    When payment is received in full, customers will receive their purchased License Key and will be then able to register the software.

  8. I am a reseller, can I resell Ytria products?

    [Back to top]

    Contact us for reseller information here.

  9. How do I pay for the software?

    [Back to top]

    The easiest (and quickest) way to complete your software purchase, is using a credit card (Visa, Master Card, or American Express) through our web page (Click the Shop link at the top) and filling out the online purchase form. The web page will also create an invoice for you which contains all our contact info, and can be printed for your records.

    The following payment methods are accepted:

    • Directly from Ytria‘s online purchase form by credit card (Visa, Mastercard, and American Express are accepted)
    • You can process payment with a bank to bank wire transfer. The information required to complete the transfer is on the invoice.
    • If paying by cheque mail it to the address at the top of the invoice. (Important: payment must be made in your local currency, i.e. cheques from Europe, are in Euros; cheques from United States, are in USD. Contact us for a currency conversion rate, if any)

  10. Where is my invoice?

    [Back to top]

    Your invoice will be presented to you during the online purchasing process, and is also available for printing purposes. All our client's invoices are archived and readily available at any time online by logging on to our web site. Once a user logs into to their Ytria Account, (with their correct username and password), all your invoices will be available to you.

  11. Do you need a quote?

    [Back to top]

    If you need a quote before purchasing our products, add the product(s) of interest to your order. During the purchase process you can choose to request a quote.

  12. Need help with your order?

    [Back to top]

    Contact us here, one of our representatives will reply as soon as possible (usually in 24 hours).

  13. What is my Ytria Account?

    [Back to top]

    Ytria Accounts is a service dedicated to all our clients to help ease transactions by providing access to your invoice, License Keys, profile information, downloads, and updates all in one place.

  14. What are the extra charges/fees on my credit card purchase?

    [Back to top]

    Reply from Visa:

    Effective April 2005, Visa dropped the Multi-currency Conversion Charge (MCC). On that date, a 1% International Service Assessment (ISA) went into effect. The ISA will be charged to card issuing banks on cross-border transactions (i.e. where the Issuer country is different from the merchant country) whether or not currency is converted.

    The ISA is not a currency conversion fee but a 1% fee levied on issuing banks for relative usage of Visa's global payment system. The fee Visa charges Issuers for international transactions support ongoing maintenance and development of the Visa global network. Since it is based on use of the global system, we believe it is an equitable way to pay for the costs of maintaining the global network.

    Issuers are responsible for setting the prices and terms of the Visa cards they issue, including any charges associated with cross-border or cross-currency transactions. These Issuer pricing changes may not necessarily affect the effective cost to cardholders of using their Visa card to make an overseas purchase. Any additional limitations or fees charged by the bank which issued your Visa card should be indicated in your cardholder agreement/contract with your bank.

    Please contact the financial institution that issued your Visa card using the address or telephone number on the Visa statement to inquire further. This number may also appear on the back of the card itself. The financial institution can directly address your inquiry.

    Visa is committed to providing cardholders with a safe, convenient and cost-effective way to pay when traveling internationally. Visa cardholders receive, through their Issuer, an effective foreign exchange rate that is typically better than converting cash at a local currency dealer.

 
Thousands of organizations use Ytria software for faster Notes development and better Domino administration
 

This website require JavaScript for full functionality.
Please enable JavaScript in your Web browser.