Here are some of the most popular questions about Ytria software

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Here are some answers to frequently asked questions about EZ SuiteHere are some answers to frequently asked questions about EZ Suite

General FAQs

General

How do I buy the full-featured software?

Just contact us. We're happy to answer any questions.

How much does the software cost to buy?

Just contact us and let us know what you're looking for--we'll gladly provide you with current pricing information.

Can I get a free trial with full functionality? I'd like to test the tool...

Yes, if you are looking to test the software fully before a purchase, you can reach one of our representatives here. We will get in contact with you, for your free trial license key.

If you wish, create an account with us, as this will help us process your request more quickly.

How long is a license valid for?

A purchased license is valid forever. The software is yours to keep and use for as long as you like.

How does software licensing work?

The licensing system of our products works on a per-user basis. A license includes software maintenance (support by email, and updates) of the program during the maintenance period. The software is yours to keep even if software maintenance expires (however we strongly recommend maintaining it for the updates, fixes and new features that we constantly add). Contact us for current pricing info.

What does Software Maintenance cover?

If you wish to receive priority technical support and receive software updates throughout the year, you need to purchase "Software Maintenance" for your software.

Software Maintenance subscription for licensed products includes:

  • Customer support via email (24-hour response during business hours).
  • Updates and the latest product releases for your existing software.
  • Email notification of available releases.
  • Email notification of product issue resolutions.

Software Maintenance subscriptions are available in one or two-year periods.

  • 1 year maintenance: includes one year of support and software updates
  • 2 years maintenance: includes two years of support and software updates

Note: We only support the latest version of our software. If you do not to renew your maintenance, please maintain a copy of the purchased software for your own convenience.

How do I pay for the software?

The easiest (and quickest) way to complete your software purchase, is using a credit card (Visa, Master Card, or American Express) through our web page (click the Shop link at the top) and filling out the online purchase form. The web page will also create an invoice for you which contains all our contact info, and can be printed for your records.

The following payment methods are accepted:

  • Directly from Ytria‘s online purchase form by credit card (Visa, Mastercard, and American Express are accepted)
  • You can process payment with a bank to bank wire transfer. The information required to complete the transfer is on the invoice.
  • If paying by cheque, mail it to the address at the top of the invoice. (Important: payment must be made in your local currency, i.e. cheques from Europe, are in Euros; cheques from United States, are in USD. Contact us for a currency conversion rate, if any)

What does AVS failure (credit card payments) really mean?

If you receive an AVS error during the credit card payment process it very likely means that you have entered incorrect credit card information (name, address, zip/postal code etc.). Be sure that the information entered is correct, and is exactly as it appears on the credit card statement.

Note: If you are using a Business Credit Card, there is a very good chance that you must enter your name AND company at the same time as your Name (e.g. Name: John Smith Company X). Entering your name alone, or entering the company name on the address line can result in an AVS error.

Where is my invoice?

Your invoice will be presented to you during the online purchasing process, and is also available for printing purposes. All our client's invoices are archived and readily available at any time online by logging on to our web site. Once a user logs into to their Ytria Account, (with their correct username and password), all your invoices will be available to you.

Do you need a quote?

If you need a quote before purchasing our products, add the products of interest to your order. During the purchase process you can choose to request a quote.

How are the products delivered?

Since, we distribute our products online from our web page (this means there is no physical delivery of our products). Buyers can download, and make payment online, using a credit card through our web page and filling out the online purchase form (URL below). Software can be downloaded from our web site at any time. If purchased this way, transactions and delivery can occur very quickly. This explains why there are no delivery charges.

When payment is received in full, customers will receive their purchased License Key and will be then able to register the software.

How soon can the products be delivered?

License Keys are sent by e-mail to the buyer, upon reception of full payment of the order. Therefore, delivery time only depends on the reception of payment.

What is my Ytria Account?

Your Ytria Account is the account you create on the Ytria.com website. It provides 24 hour access to your invoices, license keys, profile information, downloads, and updates all in one place.

What are the extra charges/fees on my credit card purchase?

Reply from Visa:

Effective April 2005, Visa dropped the Multi-currency Conversion Charge (MCC). On that date, a 1% International Service Assessment (ISA) went into effect. The ISA will be charged to card issuing banks on cross-border transactions (i.e. where the Issuer country is different from the merchant country) whether or not currency is converted.

The ISA is not a currency conversion fee but a 1% fee levied on issuing banks for relative usage of Visa's global payment system. The fee Visa charges Issuers for international transactions support ongoing maintenance and development of the Visa global network. Since it is based on use of the global system, we believe it is an equitable way to pay for the costs of maintaining the global network.

Issuers are responsible for setting the prices and terms of the Visa cards they issue, including any charges associated with cross-border or cross-currency transactions. These Issuer pricing changes may not necessarily affect the effective cost to cardholders of using their Visa card to make an overseas purchase. Any additional limitations or fees charged by the bank which issued your Visa card should be indicated in your cardholder agreement/contract with your bank.

Please contact the financial institution that issued your Visa card using the address or telephone number on the Visa statement to inquire further. This number may also appear on the back of the card itself. The financial institution can directly address your inquiry.

Visa is committed to providing cardholders with a safe, convenient and cost-effective way to pay when traveling internationally. Visa cardholders receive, through their Issuer, an effective foreign exchange rate that is typically better than converting cash at a local currency dealer.

I am a reseller, can I resell Ytria products?

Contact us for reseller information here

Who are the developers behind the tools?

All software products are created, owned, and commercialized by Ytria Inc.

Where can I read your End User License Agreement?

You can read the full EULA details.

Monthly Payments

How many invoices will I receive?

When you make a purchase with us and select the monthly payment plan option, you will receive twelve (12) monthly invoices.

How can I check my invoices?

When logged in to Ytria.com, you can always access your invoices. The next month's unpaid invoice will also be available for payment.

How can I update my credit card details?

The only way to update your credit card information (or enable automatic monthly payments) is to complete an invoice payment, and ensure the "Enable automatic monthly payments using my credit card" option is selected.

How many license keys will I receive?

When a monthly invoice is paid, you will receive a license key with a pre-determined expiry date—the expiry date is automatically calculated from your very first monthly payment. The license key is valid only until the expiry date written on the most recently paid monthly invoice.

Example: By completing payment for invoice #3, you will receive a license key that is valid only until the end of the third month—No matter when it was paid for.

Your twelfth and final license key does not expire; at this point the software is yours to keep. (Note: You will still need to purchase Software Maintenance separately to receive future updates, see the next question: How do software updates work?).

How do software updates work?

Software purchased with the monthly payment plan includes 12 months of product updates and support. After the 12 months have expired you may purchase Software Maintenance to maintain access to product upgrades and support.

What happens if I miss a payment?

If you miss a payment your software will stop working upon expiry of your latest monthly license key

How do I disable automatic monthly payments?

You can disable automatic monthly payments from your credit card at any time (go to Edit Profile when logged in to Ytria.com). If you disable automatic monthly payments, you must make payments manually.

How do I enter my monthly license key?

Your Ytria software will ask you for permission to connect to our server and attempt to automatically retrieve your latest monthly license key.

In the event of connectivity problems, you may manually enter your license key through the product's menu: "Help > Enter License Key".