Here are some of the most popular questions about Ytria software
What would you like to know?
How do I buy the full-featured software?
Just contact us. We're happy to answer any questions.
How much does the software cost to buy?
Just contact us and let us know what you're looking for--we'll gladly provide you with current pricing information.
Can I get a free trial with full functionality? I'd like to test the tool...
How long is a license valid for?
A purchased license is valid forever. The software is yours to keep and use for as long as you like.
How does software licensing work?
The licensing system of our products works on a per-user basis. A license includes software maintenance (support by email, and updates) of the program during the maintenance period. The software is yours to keep even if software maintenance expires (however we strongly recommend maintaining it for the updates, fixes and new features that we constantly add). Contact us for current pricing info.
What does Software Maintenance cover?
Software Maintenance subscription for licensed products includes:
Software Maintenance subscriptions are available in one or two-year periods.
Note: We only support the latest version of our software. If you do not to renew your maintenance, please maintain a copy of the purchased software for your own convenience.
How do I pay for the software?
The easiest (and quickest) way to complete your software purchase, is using a credit card (Visa, Master Card, or American Express) through our web page (click the Shop link at the top) and filling out the online purchase form. The web page will also create an invoice for you which contains all our contact info, and can be printed for your records.
The following payment methods are accepted:
What does AVS failure (credit card payments) really mean?
Note: If you are using a Business Credit Card, there is a very good chance that you must enter your name AND company at the same time as your Name (e.g. Name: John Smith Company X). Entering your name alone, or entering the company name on the address line can result in an AVS error.
Where is my invoice?
Your invoice will be presented to you during the online purchasing process, and is also available for printing purposes. All our client's invoices are archived and readily available at any time online by logging on to our web site. Once a user logs into to their Ytria Account, (with their correct username and password), all your invoices will be available to you.
Do you need a quote?
If you need a quote before purchasing our products, add the products of interest to your order. During the purchase process you can choose to request a quote.
How are the products delivered?
When payment is received in full, customers will receive their purchased License Key and will be then able to register the software.
How soon can the products be delivered?
License Keys are sent by e-mail to the buyer, upon reception of full payment of the order. Therefore, delivery time only depends on the reception of payment.
What is my Ytria Account?
Your Ytria Account is the account you create on the Ytria.com website. It provides 24 hour access to your invoices, license keys, profile information, downloads, and updates all in one place.
What are the extra charges/fees on my credit card purchase?
Reply from Visa:
Visa is committed to providing cardholders with a safe, convenient and cost-effective way to pay when traveling internationally. Visa cardholders receive, through their Issuer, an effective foreign exchange rate that is typically better than converting cash at a local currency dealer.
I am a reseller, can I resell Ytria products?
Contact us for reseller information here
Who are the developers behind the tools?
All software products are created, owned, and commercialized by Ytria Inc.
Where can I read your End User License Agreement?
You can read the full EULA details.
How many invoices will I receive?
When you make a purchase with us and select the monthly payment plan option, you will receive twelve (12) monthly invoices.
How can I check my invoices?
When logged in to Ytria.com, you can always access your invoices. The next month's unpaid invoice will also be available for payment.
How can I update my credit card details?
The only way to update your credit card information (or enable automatic monthly payments) is to complete an invoice payment, and ensure the "Enable automatic monthly payments using my credit card" option is selected.
How many license keys will I receive?
Your twelfth and final license key does not expire; at this point the software is yours to keep. (Note: You will still need to purchase Software Maintenance separately to receive future updates, see the next question: How do software updates work?).
How do software updates work?
Software purchased with the monthly payment plan includes 12 months of product updates and support. After the 12 months have expired you may purchase Software Maintenance to maintain access to product upgrades and support.
What happens if I miss a payment?
If you miss a payment your software will stop working upon expiry of your latest monthly license key
How do I disable automatic monthly payments?
You can disable automatic monthly payments from your credit card at any time (go to Edit Profile when logged in to Ytria.com). If you disable automatic monthly payments, you must make payments manually.
How do I enter my monthly license key?
Your Ytria software will ask you for permission to connect to our server and attempt to automatically retrieve your latest monthly license key.
In the event of connectivity problems, you may manually enter your license key through the product's menu: "Help > Enter License Key".