EZ Suite 20 Registration & Licensing

EZ Suite version 20 introduces a new registration and licensing system.

Therefore, if you have already registered previous versions (version 16 or earlier), you will still need to register a new account for this new version.

Registration FAQs for version 16 and older software products can be found here.

Registration is a simple 2-step process – you will be asked to create an account with a valid email, and then enter a license code to unlock your product.


We offer 2 different methods for the registration and licensing, either ‘online’ or ‘offline’

       – Online (the software will connect directly to our servers using your internet connection), method used in most common cases.

      – Offline:  either with internet browser or by email

Registration - Getting started

When you launch any product for the first time, you will see this dialog:

Clicking the Next button will open the account registration dialog.
This is for most common cases, and assumes you have a regular working internet connection.

However if you have restricted or poor internet connectivity, the dialog on the left also offers options to deal with this.
You can review your proxy settings, connect with browser, or register by email.

A note about proxy settings –

If testing your internet connection fails, you can try reviewing your proxy settings (if any) with the Proxy Settings button. With EZ Suite version 20 there are 3 servers that must be given access in your proxy settings: ytria.com, ytria.net, nalpeiron.com (Nalpeiron is our licensing platform).

Whichever option you choose will proceed to the registration dialog [→ Registering your account].

Registering your account

Note: At this time, you also have the option to enter your license code to unlock the full functionality of the product. However, you will also have the option to do so from within the product Help menu [→ Entering your license code] at a later time.

Option 1 – If this is your first time registering, you can do so by filling in this dialog

Note: If you have already registered a version 16 or earlier, this dialog will be auto filled with your previous account info. Please review this information and make any updates if needed.

Option 2 – If you have already registered a version 20 account

If you already have a valid account as well as your AVN (account validation number), simply click the I’m a registered user tab at the top of the registration dialog.

Enter the email for your registered account and your AVN (account validation number). There is also an option to recover your AVN if you do not have it at hand.

If you are registering via the regular online method, then… Congratulations! This completes the standard account registration process.

When you first complete registration of your new account, you will receive and email confirmation with your new Account Validation Number (AVN). It is recommended that you keep a copy of this AVN for your records.

However if you have  chosen one the offline options to complete product registration, please see below:
→ Go to connect with browser 
→ Go to register by email

How to complete registration in cases of restricted or poor internet connection

If your internet access is limited or restricted in some way, you can use one of two options to complete registration:

    – Connect with browser

    – Register by email

Note that the offline methods provide an alternative for machines that may have restricted internet access. However, these methods of validation will be valid for 30 days. Therefore, you will need to repeat this process every 30 days to re-validate. The advantage is that the product will not attempt to connect online and re-validate every time you launch it.

Option 1- Connect with browser

If you choose the Connect with browser option and, once you have completed the registration form (or signed in to your existing account), you will notice two items automatically open on your desktop:

– A windows explorer window with your challenge certificate

– A browser page to drag & drop your challenge certificate

Note: If your browser is on a machine that is separate from the one on which your product has been installed, then copy the challenge/ response certificate files as well as the URL, and complete this process from your alternate computer. For the final step, the response certificate will have to be copied back to the computer on which the product has been installed.

Note: Please ensure that the email you provide in this page is a valid address so you can receive your response certificate.

Drag this challenge certificate [YtriaChallengeCertificate.ytr_reg] into the browser dialog. Click Submit.

A confirmation page will ask you to check your inbox for email containing the corresponding response certificate.

Entering your response certificate is the last step in the process.

→ Proceed to response certificate 

Option 2- Register by email

If you choose Register by email option, you just have to enter your email address.

A dialog will confirm that your request has been sent to Ytria.

Check your inbox and locate the email containing your response certificate.

Entering your response certificate is the last step in the process.

→ Proceed to response certificate 

Entering your Response Certificate– The Final Step

Entering your response certificate is the final step to complete your product registration.

Note: There can only be one “active” certificate request at a time. [→Troubleshooting]

There are three ways to do this:

  1. By default the drag & drop dialog will have been opened for you automatically as the next step in your offline registration process.
  2. Or, if you closed the product and re-launched it, and an offline registration request has already been sent, the opening dialog will offer you an additional fourth option to enter your response certificate:

3. Alternately you can access the same dialog from the product Help menu here:

To complete the final step, simply drag & drop your response certificate into this dialog:

Congratulations, your product is now registered!

Entering your license code

If you have already registered your account, and simply want to unlock the full functionality of your product, you may do so within the product from the Help menu:

Once you click Apply, you will get the following dialog:

Clicking Next will process your request online. Congratulations! This completes the standard license activation process.

However if you have restricted or poor internet connectivity, you can try one of the offline options to complete license activation:
→ Go to connect with browser 
→ Go to register by email

Troubleshooting

Canceling a registration process and starting over

If you initiate the registration process, during which a response certificate is being emailed to your inbox, and you decide to interrupt this process and start over, you will have the option to do so.
However each response certificate is specific to the process request that initiated it. Therefore starting over will cancel any previous request.

Therefore, when starting over, use care not to mix up any previous (outdated) response certificates with your current request.

Switch to offline validation

When any product is launched, it will run a quick validation check to the registration server.

However, for users who need to re-launch products very frequently, it can be preferable to use the offline option. The advantage is that the product will not need to re-validate for 30 days.

If you have already registered online and would like to switch to the offline option, you can do so from the Help menu in any product: ‘Enable Offline Usage

Key Depository

Important note: Even if you have used the Key Depository in earlier versions (v16 or before) you still need to redo the 3-step process as shown in the Key Depository database. This article provides a quick explanation of how this works.

The Key Depository Database lets an administrator store license keys for Ytria software products on a server.
It provides an alternative means of registering your software and is primarily useful to organizations who need to distribute and manage a large number of licenses.

The Key Depository – how it works 

The Key Depository uses the server ID code that you provide to create a kind of ‘encapsulated certificate’ of the license codes available within the invoice you select. This certificate is then used to implement these license codes inside of the Key Depository database, so they can be deployed securely to your users.

In short, it‘s a kind of snapshot of the license codes taken at that time.

For this reason, even if you have used the Key Depository in earlier versions (v16 or before) you still need to redo the 3-step process as shown in the Key Depository database (pictured):

Note that the Key Depository database is only a ‘distributor’ of license codes. It uses the exact same license codes as the ones you may have used previously. It does not generate new license codes.

In other words, rather than entering the license manually, you have it provided automatically by the Key Depository database instead.

A word about servers 

All the information in the Key Depository database is encrypted by and for the server it resides on.
This means that the Key Depository databases cannot be moved between servers.
So when installing on any new server, the best option is to create a new Key Depository database on this new server and then re-do the process from this server.

Note that the notes.ini entry will need to be changed so it points to the correct new database.

For additional information about the Key Depository see this page: Getting started registration key depository database