Secure Management of Microsoft Office 365 Delegate Access to IT Tasks

With remote work having sharply risen in modern organizations today, most IT departments are overwhelmed and resort to delegate tasks. Microsoft 365’s solution to this is assigning admin roles and target scopes called Admin Units, but the role permissions given can be too broad to be secure or too limited to be effective.

sapio365’s functionalities offer solutions to this limitation gap, with granular roles managed by a centrally controlled role-based access control (RBAC).

Securely delegate IT tasks on Microsoft Office 365 using granular roles

For example, sapio365 offers a service that lets you create a specific reporting role to an assigned user. This role might allow view-only permissions for messages and attachments, but only for users in the sales department, in Canada and the UK, except for users with a Director title. So, you can customize roles with actions and target sets that are exactly as wide or as narrow as you need.

And since sapio365 RBAC and Automation Jobs Library (AJL) tasks work together, you can assign any task, great or small, to non-technical staff including business stakeholders—giving them instant access and permission to important information and freeing up your IT resources.

Analyzing characteristics of sapio365 VS.
other software used to delegate access

Native tools

  • Admin roles can be security risks because they are too broad
  • Admin Units are limited in scope, and are static sets of users
  • Complex tasks cannot be delegated to non-technical staff​ with native tools
  • Admin roles in multi-tenant organizations are managed separately in each tenant
  • Auditing admin activities is limited to changes to objects
  • It is not possible to layer Admin Units to restrict data sets
  • Licensing roles do not include allotment quotas
  • PowerShell-only tasks cannot be used by non-admins


  • A service that offers better security because roles are granular in action and scope
  • Any user, group or site property can be used to define a dynamically populated scope
  • Anybody can run an Automation Jobs Library task with one click​
  • Assign tasks across multiple tenants from a centralized sapio365 RBAC
  • Record all sapio365 user activity, including data views
  • Narrow or expand action scopes using scope combinations
  • License-specific quotas can be set in roles
  • PowerShell-based features in sapio365 can be delegated to non-admins

Choose sapio365 to optimize deployment of IT resources

Cut down your IT team’s task load with the possibility to delegate assignments

Enable your business' IT team to do their job faster with sapio365 automation of common tasks and by delegating them to non-IT staff members. The resulting reduction in tickets and report requests enables IT staff to focus on more value-added projects.

Delegation done in all security

All actions executed in sapio365 are logged so it’s easy to identify which users have accessed or changed something and when. These logs are restricted to global admin and non-admins who are sapio365 Activity Logs Managers.

sapio365 increases stakeholder and user’s satisfaction

Both IT staff and the stakeholders they serve benefit from the option to delegate tasks because it lessens pressure on the IT department and gives instant direct access or permission to report data and actions to non-IT personnel like department heads and project leaders.

Self-serve real-time data

With this delegated access business line managers no longer have to wait for reports generated by the IT department. They can run or schedule over 150 reports and actions themselves directly in sapio365 - no technical skills required, only permission!

For more information on how to securely delegate IT tasks on Microsoft 365 using granular roles

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It is not uncommon these days to find IT leaders striving to lighten the load of their team members by delegating simple tasks to super users and business unit owners within the organization…

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Create unlimited custom roles on office 365 with sapio365’s role-based access control

Set and manage license allocation quotas

Generating roles with specific license allocations in sapio365 RBAC allows you to delegate discrete Microsoft 365 license assignments across departments for accounting purposes.

Delegate complex office 365 tasks with the Automation Jobs Library

Combine roles and Automation Jobs Library (AJL) jobs to assign technical tasks to users without any technical knowledge of Microsoft 365 like business unit managers or executive assistants.

Audit and manage delegated activities on Microsoft 365

With sapio365, you have the ability to give permission to the users you wish. When a user accesses information or performs an action in sapio365, the event is logged so you know exactly who did what and when. User Activity events are accessible to global admins or designated Activity Logs managers.

Set and manage license allocation quotas

Generating roles with specific license allocations in sapio365 RBAC allows you to delegate discrete Microsoft 365 license assignments across departments for accounting purposes.

Available user restriction to access the role-based access control

Only global admins and designated RBAC Configuration Managers can configure the roles, scopes and role assignments in sapio365 role-based access control (RBAC).

Centralize cross-domain roles according to project needs

Create roles to delegate tasks and provide permission across domains and tenants. In addition to that, you will be able to manage them all in one place. Choose from read-only permissions to bulk edit permissions to define delegation roles.

Choose sapio365 for an incomparable Microsoft 365 management software

At Ytria, we are proud of our outstanding management software sapio365, and we have proven to ease the daily tasks of administrators and managers. Our goal is to be differentiated from our competition and that is what we have been able to achieve with all our solutions to your Microsoft Office issues. With sapio365, you will not be disappointed and you will have peace of mind knowing that IT tasks are delegated securely.